ITS Maintenance Digest - Week of January 22nd to January 28th

January 24, 2023

ITS Maintenance Notice: Tuesday, January 24th || Time: 5:00pm to 6:00pm

F5 Appliance Upgrade: During this maintenance, users may experience service interruptions on the following applications:

  • Banner
  • FAST
  • Virtual Desktops
  • Student Portal (Ellucian Experience)

ITS Maintenance Notice Thursday, January 26th   || Time: 8:00pm to 10:00pm

Ricoh MFD Software Updates: All Ricoh MFDs will receive a software update; during this maintenance window, printing/scanning/copying will be unavailable. Please do not touch/power off/restart any Ricoh devices during this maintenance window.

ITS Advanced Maintenance Notice: Thursday, February 2nd  || Time: 10:00pm – 4:00am 

 Oracle Upgrade – Systems unavailable during this maintenance:

  • Banner Admin Pages - banner.unbc.ca
  • Self-Service Banner - ssb.unbc.ca
  • Argos Reports - reports.unbc.ca
  • Fast - fast.unbc.ca
  • ARC - arc.unbc.ca
  • Infosilem
  • Ellucian Experience (Student Portal)
  • Ellucian Workflow

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

 IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.