ITS Maintenance Digest - Week of May 21st to May 27th - Banner Upgrade on Saturday!

May 23, 2023

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), for Employees, and on /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Thursday, May 25th || Time: 12:00pm – 12:15pm

Banner Certificate Update: ITS will be updating certificates on

Note: This will involve brief interruptions to new Banner sessions, exisiting sessions will not likely be interrupted.

ITS Maintenance Notice: Saturday, May 27th || Time: 9:00am to 9:00pm

Banner Upgrade - Systems Unavailable during this maintenance:

  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • Ellucian Experience/Student Portal
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST
  • Argos

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email:
  • Web:
  • Customer Support Portal:
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.