ITS Maintenance Digest - Week of November 20th to November 26th - Banner will be down

November 22, 2022

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, and on /its. Please see one of these locations for maintenance notices.

ITS Information Notice: File Sharing Palo Alto Policy Change as of November 22nd.

UNBC ITS is implementing a system change that will enhance security related to file sharing applications. If you have any issues with specialized file sharing protocols such as torrents, please contact the service desk.

 Please ensure that you have the legal permission to share or make public any content on the UNBC network. If you distribute copyrighted information without authorization, including through illicit peer-to-peer file sharing, you could face disciplinary action in addition to legal repercussions.

 Note: This will not affect services such as Microsoft Teams, One Drive or Google Drive.

ITS Maintenance Notice: Wednesday, November 23rd   || Time: 8:00pm

SSO Integration for When you log into the virtual desktop ( your sign on experience is going to look different. Remember to enter your username as, not

Note: During this maintenance period, users may be unable to login to the virtual desktop for up to 1 hour.

ITS Maintenance Notice: Saturday, November 26th   || Time: 7:00am – 7:00pm

 Banner Upgrade - Systems Unavailable during this maintenance:

  • Banner Admin Pages– BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • myUNBC Student Portal
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST
  • Argos
  • Ellucian Workflow

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email:
  • Web:
  • Customer Support Portal:
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.