Supervisor Fundamentals Course: Navigating Conflict - Virtual Delivery

Effective conflict mitigation is essential to every workplace. This course will help you confront conflict as both a challenge and learning opportunity for yourself and others in building a cohesive work environment.

Topics that will be covered include a variety of conflict-resolution approaches, such as Thomas-Kilmann's five different conflict-handling styles; Stone, Patton and Heen's Difficult Conversations; and Neuro-Linguistic Programming's Perceptual Positions.

This course is being delivered virtually with live instruction and interaction. It can be taken on its own or as a component of the Supervisor Fundamentals Certificate.

Learning Outcomes

  • Develop tools & knowledge that will help to build rapport
  • Determine how to create understanding
  • Explore methods to demonstrate genuine empathy
  • Discover strategies that will contribute significantly to effective conflict resolution

Course Requirements

Students must have a computer with webcam in order to attend class and participate in exercises and knowledge checks.

Details

Course Cancellations

Please note that courses may be cancelled at any time due to low enrolment. Upon cancellation, registrants will receive a full refund.