ITS Maintenance Notice: Data Centre Upgrade || October 28th || Time: 8:00am to 5:00pm

ITS Maintenance Notice: Data Centre Upgrade || October 28th || Time: 8:00am to 5:00pm

UNBC ITS will be performing upgrades to the network that will affect multiple systems on campus. This upgrade will involve taking down several systems, and will also impact other systems with service interruptions throughout the day.

The following systems will be unavailable

  • Email (on-campus to off campus email)
  • RecTrac (Northern Sports Centre)
  • Bomgar (Remote Support Tool)
  • VPN – Virtual Private Network (Global Protect)
  • Library Website
  • VDI –  Virtual Desktop Infrastructure (All desktop pools)
  • Phone System (Avaya Deskphones & Softphones, including voicemail)
  • WIFI - UNBC & EduRoam will be unavailable
  • Papercut & Print servers (Printing, Copying & Scanning)

Banner will be unavailable

  • Argos
  • Self-Service Banner (ssb.unbc.ca)
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Phone List
  • Banner Document Management
  • UNBC Online Services (Student, Alumni and Employee)
  • Ellucian Experience/Student Portal
  • UNBC Password Management Services
  • FAST

Software License Servers that will be unavailable

  • AutoDesk
  • Per3D 8
  • Ansys
  • SIMULA
  • CSiBrADR
  • Simcenter TestLab (Engineering)
  • ETabUL
  • RFEM
  • GaBi
  • Rocscience
  • Maple 
  • RSTAB
  • MATLAB
  • RX-TIMBER
  • MathCAD
  • SAPUL

The following systems will have service interruptions during the day

  • Computer Logins will be interrupted or unavailable for certain times during the day
  • WIFI – UNBC Guest & ResNet will be available
  • G:\ Drive & H:\ Drive will have interruptions in service
  • Wired Networks will have service interruptions
  • Research Storage Cluster

The following systems are expected to have limited or no noticeable impact

  • Email (Exchange Online)
  • Moodle
  • Hard-Wired internet access (ethernet)
  • OneDrive
  • Library Catalog
  • SharePoint Online
  • Main UNBC website (unbc.ca)
  • CRM (Client Relationship Management)
  • Microsoft Teams

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

 IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.